Enterprise Customer Operations Engineer

About the Role

Second Front Systems (2F) is seeking a skilled and motivated Enterprise Support Engineer to join our Customer Support team. In this customer-facing role, you’ll spearhead our technical efforts to support customers deployed on our DevSecOps platform, Game Warden.

At 2F, we thrive on innovation and purpose, combining a startup’s agility with a clear mission to support national security. You will be at the forefront of supporting and scaling our revolutionary Game Warden platform—an industry-leading tool that is accelerating the secure adoption of mission-critical SaaS solutions for the U.S. government.

This role reports directly to the Director of Customer Support within the Engineering organization. We are a fast-growing entrepreneurial team working at the convergence of technology and national security. If this type of effort excites you, come join us!

Note: This role requires U.S. citizenship due to government contract requirements. Additionally, candidates must reside in one of our approved hiring hubs:

1. DC/Maryland/Virginia

2. Raleigh/Durham/Chapel Hill, NC

3. Denver/Colorado Springs, CO

4. Dallas/Fort Worth, TX

What You’ll Do

As an Enterprise Support Engineer at Second Front Systems, you will architect, improve, and implement customer applications, deploy them, and support them in our cloud-native platform. Specific responsibilities include:

- Build, test, validate, and operate customer applications on Game Warden in accordance with Department of Defense and Intelligence Community security and compliance standards.

- Research, experiment, and develop solutions to improve customer deployment outcomes.

- Work cross-functionally with engineering, operations, and security teams to establish best practices for secure software delivery.

- Monitor, troubleshoot, and resolve incidents across complex cloud and hybrid infrastructures.

- Develop and document new solutions while working independently in a fast-paced agile environment...