Service Sales specialist

Job Description Summary Job Description Responsibilities : Customer service Respond to customer requests for quotes regarding service activities (spare parts, framework agreements and amendments, assembly, upgrade, digital monitoring, repair services, etc.) Propose innovative solutions to the client for the operation of their positions. Prospect through assessments, performance reviews, and client meetings at their sites and headquarters Increase/develop the services business through a business plan. Manage the KPIs of the customer account (Order Intake, Budget, Win Rate, Hit Rate, etc.) Ensure milestone reviews of major accounts with the client (technical & commercial) Share and conduct lessons learned on challenges Internal monitoring Manage the tenders of major accounts as a Bid Manager Ensure the recording of opportunities in the commercial tool (Salesforce) and the follow-up of opportunities in the commercial tool with the units, the engineering office, the tendering department, and the field service Establish order forecasts in the commercial tool on a monthly, quarterly, and annual basis Monitor the budget and update the forecast on a weekly basis in the CRM (SalesForce) Adhere to internal rules for entering and validating offers with managerial reviews when applicable (GO-NOGO process, R0, R1, R2, RAM, NRE, etc.) Development Program: Share the future needs of clients with the Product Management team as well as Establish a simplified technical specification with the client’s elements Cross-functional role Capitalize on customer experience/coordinate with operations and quoting services of the units in Europe (Italy, Spain, France, Germany, Switzerland) Partner with the Digital team (GA) & quarterly sharing of opportunities Implement quarterly internal reviews on lessons learned and the forecasted workload Qualifications: Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field, or an equivalent backgrou...