Success Architect

As our Success Architect, you will be responsible for providing architecture and design, use case development and solution implementation advice for our customers while working closely with our Customer Success Managers, Professional Services and Product / Engineering teams. In the role of Success Architect, you must be able to work and adapt in a fluid, fast-paced environment. Working as the Success Architect, you must be technically proficient, patience and passionate about guiding customers through our products /solutions, ability to collaborate with other department, and the ability to communicate with both technical / business audiences. Technology You’ll Use: • MDM, Data Integration, Data Quality, Cloud and Databases Day-to-day Duties? Here's What You'll Be Doing You would be responsible for providing architecture and design, use case development and solution implementation advice. You would also be interacting closely with our Professional services team and have a seamless handoff for broader services engagements. Partner with Product/Engineering Teams to understand best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs. In this role, you'll serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes significant importance for Informatica’s success. • Respond promptly to customer questions with technical explanations of product features and capabilities • Serve as a technical coach to your colleagues in customer success team. • Prepare and deliver differentiated solution presentations or technical proposals • Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications. Key Essentials • Bachel...