Support Software Engineer - Robotic Systems

ABOUT US:

Collaborative autonomy is how self-tasking teams of machines will solve hard human problems, and HavocAI is an unquestioned leader in collaborative autonomy. We set the standard for autonomous surface vessels for a wide range of defense and commercial maritime missions. Success requires us to grow quickly, and we’re looking for teammates who are passionate about solving hard problems, about pushing the envelope, and about preventing conflict and saving lives. Ambition is welcome to apply within.

ABOUT THE ROLE:

We are seeking a Support Engineer to join our growing team and provide frontline technical support for mission-critical operations involving autonomous surface vessels. In this entry-level role, you will assist in diagnosing and resolving system issues, supporting remote deployments, and working directly with autonomy, hardware, and software teams to improve reliability. This is a high-impact, high-visibility position that requires strong communication, flexibility, and a proactive attitude.

KEY RESPONSIBILITIES:

- Provide Tier 1–2 support for remote maritime autonomy deployments, including troubleshooting issues with onboard systems (ROS, networking, system processes, payloads, etc.).

- Monitor live missions and logs, and respond to anomalous behavior during operations—occasionally during off-hours or weekends due to global mission schedules.

- Communicate clearly with internal teams and field operators to collect diagnostic data and recommend resolutions.

- Work with tools such as Linux terminal, Balena, ROS, and Docker to diagnose and resolve system-level issues.

- Assist with preparing software images, provisioning hardware, and configuring telemetry and communication channels.

- Contribute to improving internal tools, automation, and documentation for faster turnaround and smoother deployments.

- Will Provide rotational support outside normal business hours.

QUALIFICATIONS:

- Bachelor's degree in Robotics, Computer Scien...