Support Engineer

We’re looking for a Support Engineer with SQL experience who can operate as a true first responder between users and the product engineering team for a fast-growing healthcare technology platform. This is not a help desk role and not a purely reactive support position. You will diagnose real production issues, work directly inside technical systems, and partner closely with engineers to resolve problems quickly and correctly. We are specifically looking for candidates with strong technical backgrounds who have worked in startup or high-agency environments , not strictly large, well-defined enterprise support orgs. If you have previously worked as a software engineer, data engineer, support engineer, or in a highly technical startup support role and enjoy owning problems end to end, this role is a strong fit. Why You’ll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Up to 14 days of Paid Time Off annually (starting Day 1) Observance of Holidays per company guidelines 100% remote setup so you can work wherever you’re most productive High ownership role embedded directly with product and engineering teams Work on a healthcare platform where reliability directly impacts real patient outcomes What You’ll Work On Technical Triage and First Response Serve as the first technical responder for inbound user issues Triage problems using runbooks while applying independent technical judgment Identify whether issues can be resolved directly or require engineering escalation Communicate clearly and confidently with both technical and non-technical users Production Investigation and Troubleshooting Navigate production databases and internal tooling to investigate issues Use SQL , command-line tools, or scripts to validate data and identify root causes Troubleshoot user-facing blockers without defaulting to escalation Verify fixes and confirm resolution before closing issues Engineering Collaboration Translate user pain points into clear, actionable technica...