Maintenance Service Advisor

We’re looking for a detail-oriented, operations-focused Maintenance Service Advisor to manage service tickets from intake to final billing inside a fast-growing mobile fleet maintenance company. This role is not just dispatch support. You will own the lifecycle of a service job once it is assigned. That means interpreting technician notes, writing clear and accurate repair orders, coordinating with parts and scheduling, communicating with customers, securing approvals, and ensuring jobs are billed correctly. You must be organized, decisive, and comfortable managing multiple active jobs at once. No loose ends. Every ticket should move forward and close cleanly. This role requires working either Tuesday through Saturday or Sunday through Thursday. Why You’ll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Up to 14 days of Paid Time Off annually (starting Day 1) Observance of Holidays per company guidelines 100% remote setup so you can work wherever you’re most productive Clear ownership over service workflows Direct impact on operational efficiency and billing accuracy Opportunity to grow inside a scaling fleet services company What You’ll Work On Ticket Ownership from Start to Finish Take service tickets from Dispatch and manage them through completion Interpret technician notes and write detailed, accurate repair orders Clearly document customer concern, findings, and proposed service Stage jobs properly before technicians roll out Parts and Scheduling Coordination Partner with Parts to ensure everything is ordered and ready Align technicians and timelines with Scheduling Monitor deadlines to keep jobs moving efficiently Prevent delays by proactively identifying gaps Customer Communication and Approvals Secure approvals from leasing companies, fleet managers, or direct customers Keep customers informed with clear and direct communication Provide job summaries including findings, services performed, and outcomes Ensure alignment before and afte...