Agent Strategist - NYC

VAPI (/ˈVⱭːPI/):

- We’re creating the shift to voice as humanity’s default interface

- We’re the most configurable platform for deploying voice agents

- We’ve grown to over 600k developers in two years, adding 2,000+ every day

- Try talking to Vapi now! https://vapi.ai/

WHY WE’RE HIRING THIS ROLE:

- As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value.

- Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes.

- This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention.

WHAT YOU’LL DO:

- 30 Day:

- Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.

- Deeply understand each customer’s deployment architecture, use cases, and success criteria.

- Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.

- Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.

- 60 Day:

- Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.

- Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.

- Begin identifying renewal risks and expansion signals across your portfolio.

- Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.

- 90 Day:

- Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.

- Surface qualified expansion opportunities supported by usage data and deployment success metrics.

- Enforce service tier boundaries and protect the integrity of the engagement model.

- Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.

WHO YOU ...