VP of Customer Engagement

VAPI (/ˈVⱭːPI/):

- We’re creating the shift to voice as humanity’s default interface

- We’re the most configurable platform for deploying voice agents

- We’ve grown to over 600k developers in two years, adding 2,000+ every day

- Try talking to Vapi now

WHY WE’RE HIRING THIS ROLE:

- Vapi has rapidly scaled and unified pre-sales and post-sales into a single Customer Engagement Organization

- We need a leader to own the full customer lifecycle, from initial engagement through long-term expansion

- This role will turn customer engagement into a primary growth engine by driving usage, retention, and enterprise-wide adoption

- You will lead a multi-disciplinary org across Agent Strategists, Agent Engineers, and Customer Support

WHAT YOU’LL DO:

- 30 Days

- Audit enterprise accounts and evaluate health using existing scorecards

- Build deep fluency in the Vapi platform (latency, multi-assistant squads, CLI)

- Align with Sales leadership on GTM strategy and immediate expansion opportunities

- Identify at-risk accounts and implement retention strategies

- 60 Days

- Execute a unified engagement strategy across inbound and outbound motions

- Lead technical and strategic teams to translate customer goals into production deployments

- Strengthen post-sale support with engineering-led problem solving

- Ensure seamless lifecycle ownership from pre-sale through expansion

- 90 Days

- Operationalize a data-driven Net Revenue Retention (NRR) engine

- Build frameworks that drive 10x customer value and enterprise-wide adoption

- Translate field insights into product roadmap inputs

- Establish Customer Engagement as a core driver of revenue growth

WHO YOU ARE:

- Leader of leaders with 10+ years across GTM, Solutions, or Customer Success in technical environments

- Proven ability to manage and scale multi-disciplinary technical teams

- Strong commercial instincts with a tra...