Client Account Specialist

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a leading provider of protection plans, offering coverage for cell phones, Wi-Fi-connected devices, identity theft, fraud protection, and emergency protection pendants. They focus on delivering discounted, comprehensive plans that provide significant savings, reliable tech support, and peace of mind. As they continue to grow, they are expanding their team with Client Account Specialists who will play a key role in driving sales and building strong customer relationships.

LOCATION

Fully Remote | 9 AM – 5 PM ET

ROLE OVERVIEW

The Client Account Specialist will manage inbound customer interactions, drive sales conversions, and maintain strong client relationships. This role requires handling a high volume of calls, identifying customer needs, and providing tailored solutions while ensuring a positive customer experience and consistent sales performance.

KEY RESPONSIBILITIES

Customer Engagement & Sales

- Answer incoming customer calls, delivering a professional and friendly experience

- Identify customer needs and recommend appropriate protection plan solutions

- Actively listen to customer concerns and resolve them effectively

- Maintain a call volume of 80–100 calls per day on average

- Achieve a minimum conversion rate of 4% of calls into sales

- Use persuasive communication to close sales and meet monthly quotas

Account Management & Documentation

- Maintain accurate records of customer interactions in the CRM

- Update and track customer account information and sales activity

- Follow up on sales and inquiries, ensuring timely responses

- Ensure all documentation is complete and up to date

Sales Performance & Conversion

- Monitor individual sales performance and work to exceed targets

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