Fulfillment Manager

We're looking for a Fulfillment Manager who can own the full client operations function end to end. This is a senior, execution-heavy role for someone who has spent years sitting at the intersection of service delivery, process engineering, and distributed team management. You will be responsible for keeping client delivery on track, enforcing SLAs, diagnosing operational bottlenecks before they become incidents, and building the systems and documentation that allow the team to scale without breaking. This is not a coordinator role. You will be the operational backbone of client fulfillment, the final escalation point when things go sideways, and the person who builds the processes that prevent it from happening again. If you bring a structured, investigative approach to operations, move fast without losing precision, and know how to bridge the gap between technical teams and business stakeholders, this role is built for you. Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Up to 14 days of Paid Time Off annually (starting Day 1) Observance of Holidays per company guidelines 100% remote setup so you can work wherever you're most productive Direct ownership over client operations and service delivery standards High-visibility role with direct executive collaboration and real decision-making authority What You'll Work On Service Delivery and SLA Management Own end-to-end service delivery across active client accounts, ensuring execution meets or exceeds SLA commitments Serve as the senior escalation point for complex operational issues and critical incidents Balance technical realities with stakeholder expectations to resolve issues quickly and communicate clearly Track delivery performance across accounts and surface risks before they become problems Process Engineering and Workflow Optimization Diagnose operational bottlenecks using a structured, root-cause analysis approach Design, implement, and maintain SOPs that enable consistent...