Inbox & CRM Coordinator

We're looking for an Inbox and CRM Coordinator to join a fast-moving merchant cash advance operation. This role starts with two core responsibilities: monitoring the lender reply inbox daily and keeping the CRM accurate and up to date. As you get comfortable with how deals move through the pipeline, you will grow into scrubbing deals before submission and eventually sending deals out to lenders directly. This role is ideal for someone who has worked in the MCA or alternative lending space and understands how deals flow from submission through lender response. If you are organized, responsive, and can keep a high-volume inbox and CRM clean without dropping details, this role is a strong fit. Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Paid Time Off in accordance with company policy Observance of Holidays per company guidelines 100% remote setup so you can work wherever you're most productive Clear growth path from inbox and CRM management into deal scrubbing and lender submissions Direct exposure to an active MCA pipeline with real deal volume from day one What You'll Work On Inbox Monitoring and Lender Communication Monitor the shared lender reply inbox daily and ensure nothing is missed or left unaddressed Track and organize incoming lender responses across active deals Flag promising lender feedback and deal responses to the submissions team promptly Keep communication threads organized and easy to reference across active submissions CRM Management and Record Keeping Update the CRM accurately and consistently after every lender interaction Maintain clean records on deal status, follow-up dates, and lender responses Help manage the submission workflow across all active deals in the pipeline Ensure CRM data reflects real-time deal status so the team always has a clear picture Deal Scrubbing and Submissions (After Training) Learn to review and scrub deals before they go out to lenders Match deals with appropriate lenders based on...