Appointment Setter

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization.

LOCATION

Fully remote | 9 AM - 5 PM EST

ROLE OVERVIEW

The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes.

KEY RESPONSIBILITIES

High-Volume Call Handling

- Handle 175–225 calls per day through an auto-dialer system

- Engage with leads in real-time as calls are presented via dialer

- Maintain consistent energy, tone, and efficiency across a high volume of interactions

Appointment Booking

- Follow structured scripts and call flows to guide conversations

- Book qualified in-home appointments for the sales team

- Keep conversations focused on securing appointments rather than selling services

Lead Qualification

- Ask key qualifying questions related to location, timing, and interest

- Ensure appointments meet required criteria before booking

- Avoid over-selling or deviating from the defined process

CRM & System Management

- Accurately update ...